| We know that if you buy an original version of SalesCart
you will be satisfied that it is the easiest to use Shopping cart product
available at a reasonable cost and with virtually unlimited flexibility.
We are committed to working with you using our own servers to help you make
it work. As a result, we offer refunds on your original versions for
our advanced product line SalesCart NET.
| NOTE:
We do not offer refunds
on SalesCart Express. You may not obtain a refund for
those versions of SalesCart. Please download a demo
and Trial at this URL http://www.salescart.com/test.htm
first, and review the product before purchasing.
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Refund Requirements
- Customer must provide a written letter delivered to us by US mail
requesting the refund in writing and stating the reason for the refund
along with a copy of the receipt, charge statement, or original
SalesCart shipper.
(Sorry neither fax nor email are permitted -- no
exceptions)
- Customer must agree, in writing, to delete all SalesCart software from
his/her computer and and any all computers or servers where the software is installed.
- Any software manuals or disks must be returned to us and shipping is to
be paid by the person returning the software.
- Please allow 60 days for refund
processing because of the time it takes to verify information and the
time it takes to get the credit to show up on your charge statement.
- We ask that customers take advantage of our 30-days of free
support hosting included with every purchase of SalesCart to see their shopping cart in operation
on our servers and have valid support
work orders to support their claim.
- Customers must make this claim within the first 30 days after purchase.
There are no refunds after the 30 day period.
- Customer must provide the website
address of the website that the SalesCart installation was intended for
in the letter.
- Customer must have at least one valid
technical support work order to ensure they at least tried in good
faith to get the software to work. This work order number must
be included in the letter.
- The refund procedure stated herein is made a part of the sales
contract between you and ComCity upon placing an order.
Failure to follow these refund policies or any effort to circumvent them
is in violation of our joint SalesCart contract between you (the
purchaser) and ComCity (the licensee). In such circumstances,
including, non-payment or bounced checks, ComCity will impose a 25%
restocking fee to cover additional administrative costs.
- ComCity does not refund shipping charges or the hardcopy
manual and CD charge if the product was shipped. Customer is responsible for
the hard copy
and manual charge as a restocking fee.
- There is no refund offered for the basic SalesCart Express editions. We also do not offer refunds on any product
upgrades or secondary purchases from previous or earlier versions of our product where the
obvious product workings would be apparent to the purchaser
Effective 8/1/07
ComCity LLC; 13805 US Hwy
183, Suite 140; Austin, Texas 78750
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